Frequently Asked Questions

What materials do you use for your necklaces?

Our necklaces are made with premium quality beads and gold-plated stainless steel clasps, designed to be durable and resistant to daily wear.

What sizes are available?

Our necklaces are available in several sizes to suit cats, small and large dogs, as well as humans. Consult the size guide on each product page.

What are the delivery times?

Orders are shipped within 2 to 3 business days. Delivery then takes 3 to 5 business days in mainland France.

Can I return my order?

You have 14 days after receipt to return an item in its original condition. Contact us at the address indicated on the Contact page to initiate a return.

How do I care for my pet's necklace?

We recommend wiping the necklace with a soft, dry cloth after each outing. Avoid submerging it in water to preserve the shine of the beads and the clasp.

Do you offer custom orders?

We are open to special requests! Contact us via the Contact page to discuss them.